Introduction To Microsoft Dynamics CRM
What is Dynamics CRM? Dynamics CRM is a customer relationship management tool provided by Microsoft. It is a data-driven SaaS application that helps manage, track, and store information related to your company's customers. You can track every interaction with potential or existing customers. Dynamics CRM provides dashboards so you can easily monitor each and every opportunity for better sales It is a cloud-based application so you don't need to install any application in the user's system to access CRM. As it is a cloud-based application, Users can access it from any device and from anywhere. Dynamics CRM Modules Dynamics CRM has different modules for different different kinds of businesses. Sales Module Customer Service Module Field Service Module Project Service Module Each module has different capabilities. We will look into it in detail in the next blog. Till then keep learning.